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You may check out all the available products and buy some in the shop
Return to shop- What products do you sell?
We primarily sell creative planetary ball toys, suitable as children’s gifts, family interactive toys, and everyday decorative items.
- Which regions do you ship to?
Currently, we only offer shipping within the United States and do not support international shipping.
- How long does it take to ship after I place an order?
Orders are typically processed and shipped within 1-3 business days after payment confirmation.
- How long does it take for my order to arrive?
Delivery is expected within 3-7 business days after shipment, but the exact time may vary depending on the region and logistics.
- How can I check my order status?
After your order ships, you will receive an email with tracking information. You can check the shipping status using the tracking number.
- Do I need to register an account to purchase?
No. You can complete your purchase as a guest or choose to register an account to manage your orders.
- What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods displayed on the website checkout page. 8. Will there be automatic renewals or duplicate charges?
No. All products are sold on a one-time basis and there are no automatic renewals or subscription fees.
- Can I return the goods after receiving them?
Yes. Items meeting the return conditions can be returned within 30 days of receipt.
- How long does it take for a refund to arrive?
Refunds are usually processed within 1-3 business days after approval, and funds generally arrive in your account within 3-7 business days, depending on the bank or payment institution.
- What should I do if I receive damaged goods?
Please contact us promptly and provide your order number and photos of the goods. We will arrange for a replacement, reshipment, or refund after verification.
- Can I change my shipping address?
If your order has not yet been shipped, you can contact customer service to request a change. Once the order has been shipped, address changes cannot be guaranteed.
- Why is the logistics information not updated yet?
Logistics tracking information may take 24-48 hours to synchronize. If there are still no updates after this time, please contact us for assistance.
- Can my order be cancelled?
If your order has not yet entered the shipping process, you can contact us to request cancellation. Shipped orders will be processed according to our return policy.