REFUND POLICY

Thank you for choosing monkeycatchesmoon.pro. We hope you are satisfied with your purchase. If you are not satisfied with the product you received, you can apply for a return and refund according to the following policy.

Return Eligibility

Customers can apply for a return within 30 days of receiving the product. To be eligible for a return, the product must meet the following requirements:

The product is in undamaged condition;
The product retains its original function and appearance;
The product includes its original packaging and accessories;
Valid order information or proof of purchase can be provided.

The following may not qualify for a return:

Problems caused by human error, misuse, or improper storage;
Products that have exceeded the return period;
Products clearly marked as non-returnable.

Return Request

To request a return, please contact us via email first, providing your order number and the reason for the return. Unauthorized returns may not be processed.

Customer Service Email: help@monkeycatchesmoon.pro

Return Address

After approval, please ship the item to the following address:

MONKEY CATCHES MOON LLC
2398 EVANS AVE
LOUISVILLE, CO 80027
United States

Please do not return items without prior confirmation.

Refund Processing

We will process your refund request after receiving and inspecting the returned item. If the refund is approved, it will be processed using the original payment method.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving the item and provide relevant photos and order information. We will arrange for a replacement, exchange, or refund after verifying the situation.

Order Cancellation

We will process your order as soon as possible after submission. If your order has not yet entered the processing or shipping stage, you can contact customer service to cancel it. Shipped orders will be processed according to this return policy.

By shopping through monkeycatchesmoon.pro, you acknowledge and agree to this refund and return policy.